Privacy Policy
Last updated: 17 July 2026
Our website address is: https://ekvelsorg.co.za.
Who We Are
ÉK Skincare (“ÉK”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it.
Website: www.ekvelsorg.co.za
Contact: info@ekvelsorg.co.za
Information We Collect
When you place an order, contact us, or create an account, we may collect:
- Name and surname
- Email address
- Telephone number
- Delivery address
- Billing address
- Order history
- Payment information (processed securely through our payment provider)
We do not store your credit card or banking details.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate regarding your purchases
- Provide customer support
- Improve our website and services
- Meet our legal and accounting obligations
We will never sell your personal information to third parties.
Payment Processing
Payments made through our website are securely processed by our authorised payment provider.
ÉK Skincare does not store your payment card details.
Cookies
Our website uses cookies to improve your browsing experience, remember your shopping cart, and help us understand how visitors use our website.
You may disable cookies in your browser settings, although some website features may not function correctly.
Sharing Your Information
We only share your information where necessary to operate our business, including:
- Payment providers
- Courier and delivery services
- Website hosting providers
- Legal or regulatory authorities where required by law
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Your Rights
In accordance with POPIA, you have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information where legally permissible
- Withdraw consent where applicable
Marketing
We will only send marketing communications if you have chosen to receive them.
You may unsubscribe at any time.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us.
Email: info@ekvelsorg.co.za
Website: ekvelsorg.co.za