Shipping Policy

Order Processing

Orders are normally processed within 2–5 business days after payment has been confirmed.

Orders are processed during normal business days (Monday to Friday, excluding public holidays).

During busy periods or promotional events, processing times may be slightly longer.

Shipping Within South Africa

ÉK Skincare currently delivers within South Africa only.

We offer:

• Flat-rate shipping: R115 per order.
• Free shipping on orders with a final order value of R750 or more, after any discounts, promotional codes, or coupons have been applied.

Shipping charges are calculated automatically during checkout before payment is completed.

Delivery Times

Estimated delivery times are:

• Major cities: 2–5 business days
• Regional areas: 3–7 business days
• Remote areas: Delivery times may vary depending on the courier.

Delivery times are estimates and cannot be guaranteed.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.

Delivery Address

Please ensure that your delivery information is accurate before completing your order.

ÉK Skincare cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

Delivery Delays

Although we work with reliable courier partners, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Public holidays
• High courier volumes
• Operational delays

We appreciate your patience should this occur.

Damaged or Lost Parcels

If your parcel arrives damaged, please notify us as soon as possible and provide clear photographs of the parcel and products.

If your parcel appears to be lost in transit, please contact us. We will work with the courier to investigate the shipment and keep you informed throughout the process.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Email: orders@ekvelsorg.co.za

Website: www.ekvelsorg.co.za