Terms & Conditions

Acceptance of Terms

By accessing this website or placing an order with ÉK Skincare (“ÉK”), you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use this website.

Website: ekvelsorg.co.za

Products

ÉK Skincare offers handcrafted skincare products made in small batches.

Due to the handmade nature of our products, slight variations in colour, texture, or appearance may occur. These variations do not affect the quality or performance of the product.

Orders

All orders are subject to product availability.

Once an order has been placed, you will receive an order confirmation by email. Acceptance of your order takes place once payment has been received and your order has been processed.

ÉK Skincare reserves the right to refuse or cancel any order where necessary.

Pricing

All prices are displayed in South African Rand (ZAR).

ÉK Skincare is not registered for Value-Added Tax (VAT), and VAT is therefore not charged on our products.

Prices may change without prior notice, but any changes will not affect orders that have already been confirmed.

Payment

Payments made through our website are securely processed by our authorised payment provider.

ÉK Skincare does not store or have access to your credit card or banking details.

Shipping

Orders are normally processed within 2–5 business days, unless otherwise stated.

Delivery times depend on the courier service and destination.

Once an order has been handed over to the courier, ÉK Skincare cannot be held responsible for delays outside our control.

Returns & Refunds

Due to the hygienic nature of skincare products, opened or used products cannot be returned unless they are defective or supplied incorrectly.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.

Where appropriate, we will replace the product or issue a refund in accordance with the South African Consumer Protection Act.

Product Information

Our products are intended for external use only.

Please read the ingredient list before use.

If irritation occurs, discontinue use immediately.

ÉK Skincare cannot be held liable for allergic reactions resulting from known sensitivities or misuse of products.

Intellectual Property

All content on this website, including text, photographs, graphics, branding, logos, product descriptions, and designs, remains the property of ÉK Skincare and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the maximum extent permitted by law, ÉK Skincare shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our products.

Our liability is limited to the purchase price of the product concerned.

Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Changes to These Terms

ÉK Skincare may update these Terms & Conditions from time to time.

Any changes will be published on this page together with the updated revision date.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Email: info@ekvelsorg.co.za

Website: ekvelsorg.co.za